Turn one-time buyers into repeat customers and grow customer lifetime value with e-commerce retention marketing.
Through email, SMS, automation, and ongoing testing, we build retention strategies that keep customers coming back long after their first purchase.
-1.svg){kind=small}
Make every email feel relevant to the person receiving it. Using purchase history, browsing behavior, and engagement data, we segment your list and tailor each message to the right audience.
Your emails should feel like an extension of your brand, not another template in the inbox. We design branded emails for flash sales, product launches, seasonal campaigns, announcements, and every moment in between.
Great email only works when it reaches the inbox. We authenticate your domain, monitor sender reputation and list health, and run routine tests to keep your emails compliant and landing where they should.
Retention improves when decisions are based on data, not assumptions. We test subject lines, creative, offers, send times, and calls to action to find what drives the most engagement and revenue.
Keep customers moving through their journey around the clock. We build and optimize automated flows for key moments, including welcome series, abandoned carts, post-purchase follow-ups, replenishment reminders, and win-back campaigns.
Through tailored ecommerce retention marketing, we turn your customer list into one of your most valuable growth channels. Personalized campaigns, smart automation, and continuous testing increase repeat purchases and turn one-time buyers into lifelong brand advocates.
Is your email program generating all the revenue it could? Our free email marketing and automation audit shows how your retention efforts compare with competitors in your industry, and where you can improve.
.png?width=666&height=651&name=Section%202%20(SMS%20Marketing).png)
Enhance your e-commerce retention strategy with personalized marketing via SMS. By delivering curated, well-timed messages, we help you stay top-of-mind, strengthen e-commerce loyalty programs, and build lasting connections with your customers.
Tailor your messages to the right contacts at the right time with personalized content. From segmentation to tailored messaging, we have your SMS initiatives covered.
We leverage the needed copy, emojis, and media assets to ensure each message receives optimal engagement. We work with your current branding to maintain and optimize all retention initiatives.
We consistently monitor the technical functionality of SMS to ensure compliance with federal laws and regulations and assist with complete SMS performance.
From time of day to internal content, we provide you with a tailored testing strategy to keep KPI goals focused and continuously growing.
E-commerce retention marketing uses email, loyalty programs, and SMS campaigns to engage existing customers, improve customer satisfaction, and keep your brand top-of-mind. With effective retention tactics, you can increase retention rate, maximize customer lifetime value, and encourage repeat customers, all while supporting customer acquisition efforts.
Yes. Technical setup is essential to email success. We use spam and deliverability tools to monitor campaign performance, and if your domain doesn't have DMARC, DKIM, and SPF in place yet, we'll walk you through setting them up.
We also make sure your retention emails and SMS messages comply with the rules that apply where they're sent.
Yes. If your current templates fit your brand and perform well, we'll work within them and recommend improvements where they help.
If you need stronger creative or additional templates, our team can design new ones that stay consistent with your brand identity.
No worries! We can set up your account for you, including automations, import lists, pop-ups, embedded forms, templates, and more so you can increase your customer lifetime value and retention rates!
We create e-commerce customer retention strategies around your existing promotional calendars, recurring sales, and key launches. Using personalized marketing, consumer insights, and competitor research, we design a comprehensive email and SMS strategy that aligns with your brand goals and drives measurable customer satisfaction.
We are Klaviyo, MailChimp, and HubSpot Partners. We also have extensive experience in Drip Campaign, Active Campaign, Constant Contact, and many more!
We tailor our retention marketing process to your needs. We start with research and discovery and move into strategy creation, copywriting, design, implementation, and reporting. We do this so you are involved every step of the way to ensure we curate the content to your liking.
This can vary depending on your goals and the size of your email list. However, we usually recommend 4-5 email marketing campaigns per month for non-holiday content.
Interested in what your industry competitors are doing? Schedule a 15-minute call for a personalized discussion.
All our e-commerce customer retention strategies are based on your current brand standards. If you want to optimize your current branding to enhance your customer experience, schedule a 15-minute call with us to learn more!
We conduct quarterly list-cleaning measures and consistently develop and optimize new and existing segments to ensure we are reaching the most engaged contacts in your list to optimize conversions.
-1.jpg?height=2000&name=Mask%20group%20(5)-1.jpg)
Proficient in many industries, we provide results that are backed by strategy. Experience what we’ve done for others.
Retention Revenue Generated
Avg. Open Rate
Happy Brands
In-House Marketing Experts
Speak with one of our specialists to discuss your brand’s potential and how we can help you propel your e-commerce brand forward.
.webp?width=594&height=490&name=TFA-1%20(1).webp)
